Velocity Logistics
Discover how Velocity Logistics transformed their tool management and achieved measurable results with ToolWorks.
The Challenge
Velocity Logistics operates three distribution centers across the Midwest, handling equipment ranging from pallet jacks and forklifts to barcode scanners and specialized packaging tools. With over 600 trackable assets spread across their facilities, equipment management had become their biggest operational blind spot.
- Multi-location chaos — Equipment moved between facilities with no reliable tracking, causing constant confusion
- Inventory discrepancies — Physical counts never matched records, with 35% of assets showing incorrect locations
- Equipment sprawl — Forklifts and pallet jacks ending up at the wrong dock, causing shift delays
- Manual tracking burden — Two full-time employees spent their days maintaining spreadsheets and doing physical counts
“We'd get a call from our Columbus facility saying they needed more scanners, but our records showed they had 15,” recalls David Chen, Director of Warehouse Operations at Velocity Logistics. “Nobody trusted the data, so we were constantly shipping equipment around or buying extras we didn't need.”
The Solution
Velocity Logistics implemented ToolWorks with a focus on multi-location synchronization and kiosk-based check-in/check-out for their warehouse floors:
Implementation Approach
- Kiosk mode at each dock — Dedicated tablets where workers scan equipment in and out during shift changes
- Multi-location tracking — Real-time sync across all three facilities with instant visibility into transfers
- Inter-facility transfers — Digital manifests when equipment ships between locations, with automatic status updates
- Maintenance scheduling — Automated alerts for forklift servicing, battery checks, and calibration deadlines
The rollout started with one facility as a pilot, then expanded to all three sites within 6 weeks. ToolWorks integrated with Velocity's existing WMS system, allowing managers to see equipment availability alongside inventory data.
“The kiosk mode was perfect for our environment,” says Chen. “Workers just scan their badge, scan the equipment, and go. No typing, no paperwork. It takes 5 seconds and everyone actually does it.”
The Results
“We went from guessing where our equipment was to knowing exactly what's at each facility in real time. The two people we had doing manual tracking are now helping run operations. ToolWorks paid for itself in the first quarter.”
Enterprise-Wide Impact
One year after deploying ToolWorks across all facilities, Velocity Logistics has transformed their equipment operations:
Velocity Logistics has since expanded ToolWorks to track safety equipment, PPE distribution, and seasonal equipment like snow removal tools. The maintenance scheduling feature has cut unexpected forklift downtime by 60%, as servicing now happens proactively instead of reactively.
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